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    Home»Finance»ATO investigation as taxpayers rage over ‘inconsistent’ tactics to collect $50 billion debt: ‘Financial stress’
    Finance

    ATO investigation as taxpayers rage over ‘inconsistent’ tactics to collect $50 billion debt: ‘Financial stress’

    adminBy adminSeptember 11, 2025No Comments3 Mins Read
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    ATO investigation as taxpayers rage over 'inconsistent' tactics to collect $50 billion debt: 'Financial stress'
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    Tax Ombudsman Ruth Owen said the ATO needed to take a more compassionate approach to its debt collection tactics. (Source: Supplied/AAP)

    The Australian Taxation Office (ATO) has suggested it could soon change its approach to clawing back debt and applying penalties to taxpayers who don’t keep up with their obligations. The tax office told Yahoo Finance it’s on a mission to reduce the $50 billion in unpaid debt and has been ramping up its tactics to get people to cough up.

    But the national Tax Ombudsman has announced a review into methods used by the taxation office. Inspector-General of Taxation and Taxation Ombudsman Ruth Owen said the remission of debt interest charges was a particularly “hot topic”, with 134 complaints being lodged against the ATO over the current approach.

    “We know the ATO has reduced the number of cases in which it agrees [to a] reduction or remission, and I think that requires further investigation as to why and what is fair and reasonable, when taking the taxpayer’s circumstances into account,” Owen said.

    RELATED

    The ATO can choose to waive General Interest Charges (GIC) in certain circumstances.

    GICs are applied when an amount of tax or other liability remains unpaid after the date it should have been paid.

    Before July 1, GICs could be claimed as a deduction on your tax return, however, that generosity ended in the new financial year.

    From next month to December, the GIC rate will be 10.61 per cent, which is 0.17 per cent lower than the current rate.

    The ATO recently revealed there were more than 125,000 requests last financial year for GIC remissions. More than 95,000 of those were granted.

    Do you have a story? Email stew.perrie@yahooinc.com

    But Owen said many of the complaints centred around the ATO’s alleged “lack of consistency and transparency” in terms of who gets reprieve from GICs, with tax professionals and taxpayers calling the current setup a “matter of potluck”.

    “For some taxpayers, the interest itself can very quickly become larger than the original debt,” the Ombudsman said.

    “Without a reduction or remission in the interest, many taxpayers face growing debts that are beyond their means to pay back, even when they want to meet their obligations.

    While she insisted that keeping up with your tax obligations is essential, she called on the ATO to “take a more compassionate approach” to debt collection.

    “There may be a range of factors that impact a taxpayer’s ability to pay their debt on time and our current economic environment is contributing to financial stress in many households,” she added.

    The ATO said it was committed to “refreshing” its approach so that it’s “clear, consistent, and aligned to the legislative intent”.

    It will complete its own review and taxpayers have been urged to make submissions so the tax office understand their perspective on how the system worked.

    “We know there is room for improvement in our processes, workflows and how we explain decisions, which is why we’re seeking feedback to help us identify opportunities to improve our policies, as well as the way we operate,” ATO Assistant Commissioner Sonia Corsini.

    Corsini revealed what the tax office will be looking into over the coming weeks and months:

    The ATO’s consultation period is open now until October 2, and people can email RedefiningConcessionsProject@ato.gov.au to give their two cents.

    You can also make a submission to the Tax Ombudsman’s review until October 10 here.

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    ATO Billion collect Debt Financial inconsistent investigation rage stress tactics taxpayers
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